WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

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This tutorial covers troubleshooting fixes to attempt if WhatsApp received’t obtain footage, movies, or paperwork from particular person and group conversations. Factors that trigger this drawback embrace poor web connectivity, low machine cupboard space, incorrect date and time settings, and many others.

We’re assured that at the very least one of many suggestions beneath will repair the issue in your Android or iOS machine.

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WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

Note: Some directions or steps on this information might range primarily based in your machine’s mannequin and working system.

1. Troubleshoot Your Internet Connection

WhatsApp requires a robust web connection to obtain and ship media recordsdata and paperwork. A slow or sluggish network connection will frustrate the method. Switch to a Wi-Fi community if you happen to’re utilizing mobile or cellular information. If the issue persists on a Wi-Fi connection, restart the router and transfer your machine nearer for higher sign energy.

Putting your telephone in and out of airplane mode can even refresh your web and repair connectivity points. Contact your community supplier or reset your telephone’s community settings as a final resort.

Reset Network Settings on Android

Go to Settings > System > Advanced > Reset choices > Reset Wi-Fi, cellular & Bluetooth, and faucet Reset Settings. Enter your telephone’s password, sample, or PIN to proceed.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

Reset Network Settings on iPhone

Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings and enter your iPhone’s passcode.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

2. Check WhatsApp Server Status

WhatsApp will exhibit completely different malfunctions when the moment messaging servers expertise an outage or downtime. WhatsApp might fail to ship or obtain texts and media recordsdata throughout a server downtime whereas different options work appropriately. Sometimes, messaging works whereas different functionalities (like WhatsApp Status) collapse.

If your web is working appropriately, however WhatsApp isn’t downloading media, examine if the messaging app’s servers are operational. Reputable site-monitoring platforms like DownDetector and IsItDownRightNow present dependable server standing studies.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

If the servers are unreachable and different WhatsApp customers are experiencing comparable obtain points, solely WhatsApp can resolve the issue. Contact WhatsApp Messenger Support to convey the downtime to their consideration and wait till the servers are again up.

3. Force Stop and Reopen WhatsApp

If an app is unresponsive or some options don’t work appropriately, drive closing the app might resolve the issue.

Force Stop WhatsApp on Android

Go to Settings > Apps & notifications > App data (or See All Apps) > WhatsApp > Force Stop and faucet OK.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

Alternatively, long-press the WhatsApp icon on the house display screen or app launcher, faucet App data, and choose Force Stop.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

Wait a couple of seconds and faucet Open to relaunch WhatsApp. Try downloading a file from a person or group dialog and examine if it really works. 

Force Stop WhatsApp on iPhones

For iPhones with out a Home button, swipe up from the underside of the display screen to open the App Switcher. Swipe up on WhatsApp’s preview to shut the app.

If your iPhone has a Home button, double-click the Home button, and swipe up on WhatsApp to shut it.

Afterward, launch WhatsApp, open a dialog, and obtain photos or paperwork that failed to obtain earlier.

4. Turn On “Save to Camera Roll”

Unlike Android, WhatsApp for iOS doesn’t routinely save downloaded media recordsdata to your machine’s storage. Instead, media recordsdata and paperwork are saved as WhatsApp information. Change your WhatsApp chat settings in order for you media recordsdata saved routinely to your app gallery.

Launch WhatsApp, choose Settings, faucet Chats, and toggle on Save to Camera Roll.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

Enabling this feature might enhance the quantity of cupboard space consumed by WhatsApp. However, there are different important methods to reduce the size of WhatsApp on your iPhone.

5. Check WhatsApp Storage Permission

WhatsApp received’t obtain or save media recordsdata to your machine’s storage or gallery if it doesn’t have storage permission. Open the WhatsApp data web page in your machine’s settings menu and grant the app storage entry.

Grant WhatsApp Storage Permission on Android

Open WhatsApp’s app data web page, choose Permissions, set it to Allow.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

Grant WhatsApp Gallery Permission on Android

Does WhatsApp show a “WhatsApp does not have access to your photos or videos” error whenever you save media recordsdata? That tells you the app doesn’t have entry to your picture gallery.

To cease this error, go to Settings > WhatsApp > Photos and choose All Photos.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

That grants WhatsApp entry to your iPhone’s media library. Reopen the WhatsApp dialog and attempt downloading the picture/video.

6. Free Up Storage Space

Low or inadequate cupboard space may be why WhatsApp isn’t downloading media and paperwork. Check your telephone’s storage standing and guarantee there’s house to home the file you need to obtain.

Go to Settings > General > iPhone Storage to examine how a lot free storage your iPhone has.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

If your iPhone is (nearly) packed, offload unused apps or use these seven apps to release cupboard space.

On Android units, go to Settings > Storage (or Settings > About telephone > Storage) to examine your machine’s storage standing. If your telephone makes use of inventory Android, faucet Free Up Space to use the file supervisor’s cleansing instrument to release house.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

The instrument will delete duplicate recordsdata, previous screenshots, blurry images, and different unneeded recordsdata consuming inside cupboard space. Transferring files to an external SD card is one other sensible workaround to liberating up house with out deleting something.

7. Ask the Other Person to Resend

When somebody sends you images, movies, or paperwork on WhatsApp, you might have 30 days to obtain the file. WhatsApp deletes the file from its servers if you happen to don’t obtain it in 30 days.

WhatsApp will show this message whenever you attempt to obtain the file after 30 days: “Sorry, this media file appears to be missing. Please ask [Sender Name or Phone number] to resend it.”

If you get this message, the answer is to ask the sender to resend the image, video, or doc.

8. Update Your Phone’s Date and Time

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

Incorrect date and time settings will forestall your telephone from connecting to WhatsApp servers. Confirm that your telephone’s date and time are appropriate. Otherwise, it’s possible you’ll encounter points sending and downloading media recordsdata and paperwork by way of WhatsApp.

Close WhatsApp, replace your telephone’s information and time settings and retry the obtain.

Update Date and Time Settings on Android

  1. Go to Settings, faucet System, and choose Date & time.
  2. Enable each Use network-provide time and Use network-provided time zone.
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Update Date and Time Settings on iOS

Open the Settings app, faucet General, choose Date & Time, and toggle on Set Automatically.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

9. Clear WhatsApp Cache

WhatsApp and different Android functions save short-term or cache recordsdata in your machine for fast entry to recently-used info. For occasion, whenever you use stickers and emoji, you see them within the recently-used part of the keyboard. WhatsApp shops this information as short-term recordsdata.

Despite their advantages, overaccumulation of cache recordsdata typically causes efficiency points. If WhatsApp continues to be not downloading media after drive closing the app, clear its cache information and examine once more.

Note: Clearing WhatsApp cache recordsdata received’t delete conversations, chat historical past, recordsdata, or app information.

Close WhatsApp and observe the steps beneath to clear its cache information:

  1. Go to Settings > Apps & notifications > App data (or See All Apps) and choose WhatsApp.
  2. Select Storage & cache.
  3. Tap the Clear Cache icon.
WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

Reopen WhatsApp and examine if now you can obtain photos, movies, and paperwork.

10. Restart Your Phone

Rebooting your machine’s working system might repair system glitches inflicting WhatsApp to malfunction. Remember to shut all functions earlier than rebooting your telephone so that you don’t lose unsaved adjustments and information.

11. Update WhatsApp

The drawback might additionally stem from bugs within the WhatsApp model put in in your telephone. Head to the WhatsApp web page in your machine’s app retailer and replace the app to the most recent model. Tap these hyperlinks for fast entry: WhatsApp for Android (Google Playstore) | WhatsApp for iOS (App Store).

12. Update Your Device

Update your telephone’s working system if WhatsApp nonetheless doesn’t obtain media recordsdata or if different functions exhibit comparable issues.

Connect your iPhone to a Wi-Fi community and plug it into an influence supply. Afterward, head to Settings > General > Software Update and faucet Download and Install to set up the replace out there on the web page.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

To replace Android, go to Settings > System > Advanced > System Update and faucet Check for updates.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

Again, the steps for updating your Android machine might range from the above. Refer to your telephone’s instruction handbook or contact your machine’s producer for particular directions.

13. Reinstall WhatsApp

Remove WhatsApp out of your machine and reinstall the app if the issue persists after attempting every part listed above. Remember to backup your WhatsApp information earlier than deleting the app out of your telephone.

On Android, go to Settings > Apps & notifications > App data (or See All Apps) > WhatsApp > Uninstall. Check the “Keep app data box”—if you happen to get the choice in your machine—and faucet OK.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

If you utilize an iPhone, faucet and maintain the WhatsApp icon, faucet Delete App, and choose Delete.

WhatsApp Not Downloading Media and Documents? 13 Ways to Fix

Restart your telephone, reinstall WhatsApp out of your machine’s app retailer, and set up WhatsApp from scratch.

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