Philips Hue Lights Unreachable? 7 Things to Try

When you’ve arrange your Philips Hue system – the Philips Hue sensible bulbs and related Philips Hue bridge – every little thing is superb. You can management the sunshine bulbs along with your cell phone and even your desktop pc. You’re having fun with the entire ambiance and automation that Philips Hue lights provide.

However, there are occasions when the app might say that the Philips Hue lights are unreachable. What causes this situation, and what are you able to do about it? In this text, you’ll be taught the commonest causes of this downside and how one can repair it and get your Philips Hue gentle bulbs related to your total sensible house once more.

Philips Hue Lights Unreachable? 7 Things to Try

1. Is Your Mobile Device On the Same Wi-Fi Network?

The commonest situation when your Philips Hue lights are unreachable by the Philips Hue app is that your cellular system isn’t on the identical community because the Philips Hue hub.

You can test this in your cellular system in just a few methods. The very first thing to test is that you just even have Wi-Fi enabled in your cellular system. On Android, you may rapidly test this by swiping down on the house display screen and checking that the Wi-Fi icon is enabled. On iPhone, simply test the standing bar on the prime of the display screen for the Wi-Fi icon.

Philips Hue Lights Unreachable? 7 Things to Try

If it’s enabled, however Philips Hue lights are nonetheless unreachable, you’ll have to dig slightly deeper. On Android, open your system Settings menu, choose Connections, and have a look at the community title beneath Wi-Fi close to the selector. On iPhone, select Settings > Wi-Fi from your house display screen. You ought to see a blue tick subsequent to the title of the community you’re related to.

If this community title doesn’t match the community related to your Philips Hue bridge while you first set it up, you’ll want to change your cellular system community to that one earlier than you may management the Philips Hue lights.

2. Make Sure the Philips Hue Lights are Powered On

This might appear to be frequent sense, however you could be shocked how usually forgetting a light-weight swap is off leads to Philips Hue lights turning into unreachable by the app. 

Philips Hue Lights Unreachable? 7 Things to Try

Ensure the switches that management the right Philips Hue bulbs are turned on. And when you’re utilizing a dimmer swap to management the lights, be sure that the swap is on, in any other case the lights might not work. Or you should buy the Hue dimmer swap accent if you would like that function.

3. Double-Check Philips Hue Bridge Connections

If you already know that your cellular system is related to the identical community as your Philips Hue bridge, then the bridge itself is the subsequent factor to test. 

First, hint every of the cables from the again of your Philips Hue bridge and ensure they’re accurately related.

  • The energy twine ought to go to a close-by outlet, and you have to be utilizing the unique manufacturing unit energy adapter provided by Philips.
  • The ethernet cable from the ethernet port ought to go into one of many numbered LAN ports on the again of your router. Make certain it isn’t by accident plugged into the incoming web port (often labeled with a globe icon).

If you’ve confirmed every little thing is wired up accurately, the subsequent factor to test is that the Philips Hue bridge is accurately related to the community by checking the connection standing within the Philips Hue app. 

Launch the app and choose Settings on the decrease proper nook.

Philips Hue Lights Unreachable? 7 Things to Try

This will open the Settings window, the place you’ll see all put in bridges listed beneath Hue Bridges. The standing right here must be inexperienced and Active. Select Hue Bridges and also you’ll see the community connection data listed on the subsequent window. This consists of the connection standing and its community IP tackle.

If you don’t see a inexperienced Connected standing or no IP tackle listed, your Philips Hue bridge could possibly be having a community connection situation. Try the next troubleshooting suggestions if that’s the case.

  • Unplug the ability from the Philips Hue bridge, wait just a few seconds, after which plug it again in.
  • Swap out the ethernet cable connecting the bridge to the router since this cable could possibly be defective.
  • Reset the bridge by turning it over and utilizing a pointed device to press and maintain the reset button for five seconds. This button is subsequent to the label restore manufacturing unit settings

If you do have to reset the bridge, you’ll want to undergo the setup course of once more that you just walked by way of while you first put in it.

4. Are the Philips Hue Lights Added to the Correct Room?

If you’ve arrange a number of rooms in your Philips Hue app or enabling the swap for a room isn’t turning on the lights, there could possibly be a problem with the way you’ve added lights to every room within the app.

Philips Hue Lights Unreachable? 7 Things to Try

To test this, from the principle app display screen faucet the room that you really want to test. You ought to see each Philips Hue listed that you just’ve put in and need to management in that room. If you don’t see a kind of lights there, you’ll want to add it (often, this entails shifting it from a special room you will have by accident assigned it to.

To do that, simply faucet the three dots on the prime proper nook of the display screen within the Room window, and choose Edit Room.

The final thing to test is that even when your whole lights are listed within the right room, considered one of them could possibly be disabled or turned off individually. You’ll see this if the swap is to the left and the sunshine icon shows as a darkish icon.

5. Reboot Your Wi-Fi Router

One factor that mostly fixes connection points, each on inner networks and the web connection itself, is restarting your Wi-Fi router.

To do that, simply comply with the steps beneath.

  1. Unplug your router’s energy plug.
  2. Wait at the very least 30 seconds.
  3. Plug the router’s energy cable again in.
  4. Wait for all router lights to come again of their regular stable or inexperienced blinking state.

Once you’ve restarted your router, strive connecting to the Philips Hue lights once more.

6. Make Sure Your Router Isn’t Blocking the Hue Bridge

While it’s unlikely, there could possibly be a setting in your router that modified and is obstructing the Philips Hue bridge connection to the community.

Devices usually aren’t blocked by default, so somebody would have had to set this up to trigger an issue. But it’s a good suggestion to verify that the bridge is at the very least related to the router with none issues.

To do that, join to your default gateway IP (that is often or, however you may test this by typing the ipconfig command into the Command Prompt).

Log into your router as an administrator, and beneath the community connections menu (this varies from router to router), discover the Devices choice.

Philips Hue Lights Unreachable? 7 Things to Try

You ought to see all related units and their connection kind. Since it’s doubtless that the Philips Hue bridge is among the few units related through ethernet, it’s best to see it listed with that connection kind. 

The final 4 digits of the Device title will match the serial quantity on the again of your Philips Hue bridge.

Ensure this system isn’t blocked by checking Service Blocking or Device Blocking beneath Parental Controls (once more, this will likely differ between routers).

Philips Hue Lights Unreachable? 7 Things to Try

Usually, this record might be clean. If you do see the Philips Hue bridge listed right here, simply take away it from the record.

It can also’t damage to test that the router’s ethernet port correctly detects a related system. Check the Ethernet menu choice within the router and search for something aside from Disconnected for the port quantity the Hue bridge is related to.

Philips Hue Lights Unreachable? 7 Things to Try


If the standing is Disconnected, strive switching your Philips Hue bridge to a special router ethernet port to see if that fixes this situation along with your Philips Hue lights being unreachable. If you had to repair any of those settings, it’s doubtless your Philips Hue lights will reconnect.

7. Test a Replacement Philips Hue Bulb

Whether your whole bulbs aren’t related, or it’s only a single bulb with an issue, it may’t damage to buy a single Philips Hue sensible gentle to take a look at if putting in it fixes the issue.

If your whole lights aren’t working and a brand new gentle fixes considered one of them, possibly you’ll want to substitute all bulbs as nicely.

Hopefully the troubleshooting suggestions above have helped you get reconnected along with your sensible lights!